Rhino Casino Privacy and Data Protection Policy

How We Protect Your Personal Data

At Rhino Casino, data protection governs every stage of your relationship with us, from the moment you open an account to the moment you request a withdrawal. We collect the information needed to run your account safely: your name, date of birth, contact details, and the identity documents required during account verification. We also record activity data linked to your play, such as deposits, bets and sessions, so that we can administer your balance correctly and respond if you contact our support team.

Why We Process This Information

We use your personal data to confirm your identity, prevent misuse of your account, process payments through the methods listed on our payments page, and communicate with you about your account, including sign-in matters covered on our login page. We do not use your information for purposes beyond running and securing your account and meeting our obligations to you as a customer.

Where you ask us to apply limits or a break from play, as described on our self-exclusion page, we record that request so it is respected across your account going forward.

What Data We Collect and Why

The table below sets out the main categories of personal data we hold and the purpose each category serves within your account.

Each category is collected only because it supports a specific part of running your account, never for an unrelated purpose.

Your Rights Over Your Personal Data

You hold a number of rights over the personal data we hold about you, and you can exercise any of them by contacting our support team directly from your account.

• Access: request a copy of the personal data we hold on your account.
• Correction: ask us to update any identity or contact detail that is inaccurate.
• Erasure: request deletion of personal data we no longer need to administer your account.
• Restriction: ask us to limit how a specific piece of data is used while a query is resolved.
• Objection: object to a particular use of your data that is not required to run your account.
• Withdrawal of consent: withdraw any consent you previously gave us, where consent was the basis for processing.

Requests relating to identity documents are handled alongside the standard account verification process, so the same team that checks your documents also manages requests to correct or remove them.

How We Keep Your Information Secure

We hold personal data only for as long as it is needed to run your account, respond to a query, or meet an obligation arising from your play with us. Once a purpose no longer applies, the related data is no longer kept for that purpose. Documents submitted for verification are stored only to confirm your identity and process the deposits and withdrawals described on our payments page.

Access to your personal data within our organisation is limited to the staff who need it to carry out a specific task, such as confirming a withdrawal or assisting you through support. We do not sell personal data, and we do not share it beyond what is necessary to process a payment, verify your identity, or respond to a request you have made.

If you choose to apply a limit or step away from your account through our self-exclusion options, the record of that choice is kept so it continues to apply correctly to your account afterwards.